At Free Vienna Tours, we strive to provide you with the best possible experience during your visit to Vienna. Our dedicated customer service team is always here to assist you with any questions or concerns you may have about our free walking tours or the information provided on our website.
Contact Us
Our support team is always ready to help. You can reach us at: [email protected]
We aim to respond to all inquiries within 24 hours during our business days.
Important Notice About Paid Tours and Tickets
Please note that Free Vienna Tours is an information platform. We do not sell tickets or paid tours directly. If you have purchased tickets or booked paid tours through our partners such as GetYourGuide or Tiqets, please contact them directly for any inquiries related to:
- Ticket refunds
- Cancellations
- Changes to your booking
- Any other issues related to purchased tickets or tours
Our Role
Free Vienna Tours is dedicated to providing you with comprehensive information about Vienna and its attractions. We offer free walking tours and curate information to help you make the most of your visit. However, we do not sell any products or services directly through our website.
If you have any questions about the information provided on our site or about our free walking tours, please don’t hesitate to contact us. We’re here to help make your Vienna experience unforgettable!
Business Hours
Our customer service team is available:
Every day: 09:00 — 18:00 (Central European Time)
Thank you for choosing Free Vienna Tours as your guide to the beautiful city of Vienna!